If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once product is received a refund will be issued.
We will happily pay return shipping fees if the delivery is a mistake of Casper’s Pets (ex. you received a broken or wrong item). If you have a purchase of more than 1 item, only 1 item of each type is allowed to be opened (i.e. if you ordered 1 bottle and 1 cream, both can be opened, but not 2 bottles of the same product) – others must come back unopened and unused in order to receive FULL refund. No sample pack items can be returned for refund.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
For returns, Contact Us Here or call us at (800) 683-6479 live chat to request an RMA (return merchandise authorization).
No returns can be accepted for refund without RMA.